Warranty

WARRANTY

We take pride in the quality and design of our products and back each of them with a 12-month warranty which is effective from date of purchase. If you experience issues with the material or workmanship of your Qwench product, we will gladly replace the defective parts free of charge, with proof of purchase from an authorized retailer. In some situations, such as when an exact replacement is not possible, we reserve the right to either replace the defective part or the entire product with a comparable in-stock product. To file your claim, please email info@shopqwench.com with reasonable evidence in the form of images/video in order for our team to asses. 

WHAT'S COVERED

  • Material Issues
  • Workmanship Issues

WHAT'S NOT COVERED

  • Normal wear-and-tear
  • Accidental damage (drops, hits, scratches, chipped paint, etc.)
  • Improper use, care, or cleaning (including retained odors)

Qwench™ makes no other warranties, express or implied, concerning the product or the merchantability or fitness thereof for any purpose. This Warranty is void if the product is repaired or modified in any way by someone other than our Company. We reserve the right to request photographic proof of product defect and request that the defective product in question be shipped to us to verify the defect or to aid in quality control efforts. We do not offer monetary reimbursement nor is the Warranty transferable. The total liability for any loss or damage, whether based on contract, warranty, negligence or otherwise, shall not exceed the purchase price of the Qwench product. In no event shall we be liable for consequential, incidental or special damages of any kind